Descripción del trabajo
We are looking for an IT Helpdesk Advisor for an international leader in the field of medical and safety technology.
Main task is to solve day to day IT incidences, perform password resets and provide our customer’s employees with technical solutions.
This is an opportunity to create and be part of an international team.
What is needed and offered:
-Take incoming user requests from employees (via telephone, email, voicemail, chat)
-Log call details onto case management systems and provide response and resolution within SLA to customer.
-Incident / Request Ownership.
-Solve technical requests/ incidents.
-Follow progress / close service requests to a satisfactory conclusion on call management system.
-Proactively update customers with status and resolution progress.
-Monitor / progress all open queries in queue.
-Escalate potential service issues to correct responsible level.
-Ensure contractual SLA is maintained.
-Achieve an excellent customer satisfaction level.
What we offer:
-Full time and Substitution contract 39hrs/week
-Salary: 17.858,40Euros gross/year + up to 3.000Euros in bonus + plus for night shift + transportation bonus
-Schedule: Monday – Friday (some weekends) from 15.00 to 00.00 (rotating)
-Attractive work environment
-Opportunity to be a part of an international and multinational company
-Real opportunity to grow within the company
-Office location in the center of Barcelona
-Fully paid training
-High/native level of Spanish and English
-Excellent customer care skills
-Good IT knowledge
-Microsoft Windows environment literate,
-1 year in a customer service environment, preferably technical support
-Excellent customer care knowledge and awareness
-Responsible and independent work habit
-Flexibility with the rotating working hours
_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.